Peru Splendors with Peru's Amazon, Arequipa & Colca Canyon

Peru Splendors with Peru's Amazon, Arequipa & Colca Canyon

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15 Days From

$6066

$5625

Peru Splendors with Peru's Amazon, Arequipa & Colca Canyon

15 Days Starting and ending in Lima, Peru

Visiting: Lima, Puerto Maldonado, Tambopata, Sacred Valley, Machu Picchu, Cusco, Arequipa, Colca Canyon

Tour operator:

Globus

Tour code:

SOY3-2025

Guide Type:

Fully Guided

Physical rating:

High

Tour operated in:

English

Interests:

Cultural, Wildlife Tours

Activities:

Sightseeing, Walking

From: $6066 $5625 Operator discount: -$441

NB: Prices correct on 22-Nov-2024 but subject to change.

Tour Overview

Embark on an unforgettable adventure with the "Peru Splendors with Peru's Amazon, Arequipa & Colca Canyon" tour. This journey takes you through the heart of Peru, starting in the vibrant city of Lima and venturing into the lush Amazon Jungle. Experience the rich biodiversity of the rainforest, explore the ancient Inca sites in the Sacred Valley, and marvel at the majestic Machu Picchu. Discover the colonial charm of Cusco, the "White City" of Arequipa, and the breathtaking depths of Colca Canyon. With expert guides, comfortable accommodations, and immersive cultural experiences, this tour offers a perfect blend of adventure, history, and natural beauty.

Highlights

  • View the exotic wildlife of Peru's Amazon Jungle on a motorboat ride up the Madre de Dios River.

  • Explore Tambopata National Reserve and take a dugout canoe ride around Lake Sandoval.

  • Walk along nature trails and take a canopy walkway through the rainforest.

  • Visit a native farm and learn about local cultivation techniques and medicinal uses.

  • Experience the Inca Fortress of Ollantaytambo and the legendary Machu Picchu.

  • See the sunrise over Machu Picchu with a second included entrance to the ruins.

  • Tour the city of Arequipa, known as the "White City," and visit the Jesuit Church.

  • Admire the impressive Colca Canyon, one of the deepest in the world, and observe Andean condors at Condors’ Cross.

Places You'll See

Wyndham Costa Del Sol Lima Airport

Inkaterra Hacienda Concepcion

Casa Andina Select Miraflores

Sonesta Posadas Del Inca - Sacred Valley - Yucay

El Mapi By Inkaterra

Sonesta Hotel Cusco

Casa Andina Premium Arequipa

Colca Lodge

Itinerary

Expand All

Day 1: Arrive In Lima,Peru

Location: Lima

Accommodation Name: Wyndham Costa del Sol Lima Airport

Arrive in Lima and meet your Globus representative.

Day 2: Lima,Puerto Maldonado,Hacienda Concepción

Location: Puerto Maldonado

Accommodation Name: Inkaterra Hacienda Concepcion

Meals Included: Breakfast, Lunch, Dinner


Fly to Puerto Maldonado, capital of Madre de Dios and the entry to Peru’s Amazon Jungle. Embark on a motorboat ride up the Madre de Dios River to view the exotic wildlife. Arrive at your Amazon Jungle lodge and meet your Naturalist. After settling in, head out with your Naturalist for a walk along nature trails to learn about primary and secondary rainforest. At dusk, take a canoe ride to learn about the Amazonia River ecosystems, nocturnal animals’ activity, and the southern constellations.

Day 3: Hacienda Concepción

Location: Tambopata

Accommodation Name: Inkaterra Hacienda Concepcion

Meals Included: Breakfast, Lunch, Dinner

HACIENDA CONCEPCIÓN All Creatures Great & Small This morning, take a nature walk with your Naturalist through Tambopata National Reserve and a dugout canoe ride around Lake Sandoval in search of native flora and fauna. Learn about the reserve’s conservation efforts and the animals that inhabit this lake, such as the endangered giant river otters, blue and yellow macaws, red howler monkeys, and black caimans. This afternoon, explore the rainforest on a canopy walkway consisting of seven suspension bridges hanging more than 100 feet from the ground. From the treetops, keep an eye out for white-throated toucans, woodpeckers, trogons, squirrel monkeys, and the three-toed sloth. After night falls, your Naturalist introduces you to the nocturnal animals of the Amazon. (B,L,D)TOUR HIGHLIGHTNIGHT MOVES Enter the forest this evening and witness the enchanting transformation of the rainforest from a diurnal to a nocturnal environment on a guided night walk, as animals and birds of the daytime give way to species specially adapted to the shadows of the night. Keep an eye out for nocturnal monkeys, armadillos, frogs, insects, and maybe even snakes!

Day 4: Hacienda Concepción

Location: Puerto Maldonado

Accommodation Name: Inkaterra Hacienda Concepcion

Meals Included: Breakfast, Lunch, Dinner

HACIENDA CONCEPCIÓN A Cultivating CultureA short boat ride brings you to a native farm where farmers use ancient methods to grow crops. Learn about local cultivation techniques, intriguing medicinal uses by local communities, and taste some of the produce. This afternoon, you can fish for piranha (weather dependent) like the local indigenous communities do and visit an Inland Clay Lick to observe wildlife from a blind to observe the normal routine of the fauna without disrupting the environment. (B,L,D)TOUR HIGHLIGHTWILD WONDERS Inland Clay Licks, is an area of clay deposits in fallen trees and raised roots along the banks of small ravines, natural holes, and is a place where birds and animals come to eat the clay for the minerals.

Day 5: Hacienda Concepción,Puerto Maldonado,Lima

Location: Lima

Accommodation Name: Casa Andina Select Miraflores

Meals Included: Breakfast

HACIENDA CONCEPCIÓN–PUERTO MALDONADO–LIMA Peruvian PleasuresReturn to Puerto Maldonado and fly to Lima where you will be met by your Globus representative. (B)TOUR HIGHLIGHTEPIC RIDE Take in your last views of the Amazon rainforest when you cruise through the waterways back to Puerto Maldonado. Spot monkeys, birds, reptiles, and other fauna on your cruise back to the city.

Day 6: Lima

Location: Lima

Accommodation Name: Casa Andina Select Miraflores

Meals Included: Breakfast, Dinner

LIMA Legendary LimaThis afternoon, your Local Guide focuses on the city’s colonial heritage during a walking tour. Start at the Plaza de Armas to see the Government Palace and the cathedral. From here, stroll to the venerable San Francisco Monastery with its splendid 17th-century cloister murals. For a special treat, [LF] stop at a local food market to get a real taste of life for the local people. This evening, enjoy dinner at one of Lima’s Peruvian restaurants with your fellow travel companions. (B,D) LOCAL FAVORITELOCAL TASTES Stop for a real taste of Peru at a local market. Sample some of the local fruits and vegetable that aren’t found in other parts of the world. You can also find spices, meats, seafood, and even a souvenir or two. And you’ll definitely want to take some photos of the beautiful, brightly hued displays.

Day 7: Lima,Cusco,Sacred Valley

Location: Sacred Valley

Accommodation Name: Sonesta Posadas del Inca - Sacred Valley - Yucay

Meals Included: Breakfast, Lunch, Dinner

LIMA–CUSCO–SACRED VALLEY Empire of the AndesFly to Cusco, the impressive Andean city that was once the capital of the Inca Empire. Head into the Sacred Valley of the Incas and visit the semi-circular Kenko Amphitheater with its stone altars and labyrinth of passages and see the ancient site of Puca Pucara. Also, in the Sacred Valley, experience an [LF] El Pago a la Tierra, or Mother Earth Ceremony, performed by a local shaman. Meet local families who preserve the ancient technique of Pre-Columbian weaving using South American camelid fleece. This is your chance to get up close to the various camelids, including alpaca, llama, guanaco, and vicuña, indigenous to the region. Continue to Pisaq, an old mountain village, where you will have free time to shop for local wares, such as alpaca sweaters and blankets, jewelry, or hand-painted ornamental dishes and vases at its famous market. Stay in the Sacred Valley tonight, with dinner at the hotel. (B,L,D)LOCAL FAVORITECULTURE & TRADITION Feel the earth, smell the coca leaves, and taste the chicha today as you make payment to Mother Earth. Participate in an [LF] El Pago a la Tierra, an ancient ceremony led by a shaman thanking Mother Earth and asking for good health, wealth, and safe travels. These mystical ceremonies have been practiced in Peru since before the arrival of the Incas.

Day 8: Sacred Valley,Machu Picchu

Location: Machu Picchu

Accommodation Name: El Mapi by Inkaterra

Meals Included: Breakfast, Dinner

SACRED VALLEY–MACHU PICCHU Mystery on the MountainThis morning, visit the Inca Fortress of Ollantaytambo, followed by [LF] a visit to a local home, meet some of the area’s families, and experience their way of life in the Sacred Valley. Then, board the Vistadome train for a scenic journey through the lush Urubamba Valley. Upon arrival, ascend the mountainside to legendary Machu Picchu, the “Lost City of the Incas.” Your Local Guide will introduce this intact fortress with its temple remains, holy houses, and mile-long aqueduct, and will bring you closer to the mysteries still hidden in these amazing structures. Tonight, you may wish to try a Pisco Sour (a traditional Peruvian cocktail) or an Inka Kola, before the included dinner. (B,D)LOCAL FAVORITE TIMELESS TRADITIONS Today, you are invited into a local family’s home in the Sacred Valley. Learn about their traditions like weaving that has been passed down for centuries from ancestors. See how they cook, live, sleep, work, and maybe ask about the cuy (Guinea pigs) they keep in their house.

Day 9: Machu Picchu,Cusco

Location: Machu Picchu

Accommodation Name: Sonesta Hotel Cusco

Meals Included: Breakfast, Lunch

MACHU PICCHU–CUSCO Here Comes the SunA morning at leisure in Machu Picchu allows you to wake up early to see the sunrise over Machu Picchu with your second included entrance to the ruins. After lunch at a local restaurant, return to the Sacred Valley by train and continue to Cusco. (B,L)TOUR HIGHLIGHTHISTORY & MYSTERY Staying overnight in Machu Picchu allows you to get up early and experience the ruins at their most pristine before the crowds arrive. Watch as the mist slowly burns off and the sun rays illuminate the ruins. While you are there, you may even want to try and get a selfie with one of the local llamas or alpacas!

Day 10: Cusco

Location: Cusco

Accommodation Name: Sonesta Hotel Cusco

Meals Included: Breakfast, Dinner

CUSCO Sun Worship & Spanish Conquests On your guided sightseeing tour of Cusco today, learn more about the Inca and Spanish influence. Begin at the heart of Cusco in the Plaza de Armas (main square), with a visit to the imposing Cathedral, where construction began in 1550 and was finally completed 100 years later. Join a traditional [LF] Pasacalle through the streets of Cusco before continuing to Koricancha and the Santo Domingo Monastery and see how the two sites have become one. The Temple of the Sun at Koricancha was once the most important Inca site, dedicated to the worship of the Sun. The walls, altars, and decorations were all said to be covered in gold—until the Spaniards looted the temple and then built the contrasting Baroque Santo Domingo Monastery on top of the temple’s foundations. Also visit the Temple of Sacsayhuaman, perched on a hillside overlooking Cusco. It remains unfathomable how and when this fortress of gigantic stones—with some blocks weighing more than 350 tons—was built. This evening, your Tour Director hosts a festive farewell dinner at a local restaurant. (B,D)LOCAL FAVORITE CULTURE & TRADITION A special treat is in store for you when you are greeted by a group of Andean musicians dressed in vibrant Inca textiles. They will escort you on a Pasacalle (Andean Parade) through Cusco while playing traditional music and performing ancient dances—an experience you won’t soon forget!

Day 11: Cusco,Arequipa

Location: Arequipa

Accommodation Name: Casa Andina Premium Arequipa

Meals Included: Breakfast

CUSCO–AREQUIPA Lava Love in PeruFly to Arequipa, known as the “White City,” as its buildings are made of sillar, a white volcanic rock found throughout the area. Upon arrival, a guided city tour of Arequipa shows off the Plaza de Armas, the cathedral, and the Jesuit Church, considered the best example of the mestizo baroque style. (B)Please note: the Tour Director does not accompany guests on extensions. Guided service is as outlined in the day by day itinerary.TOUR HIGHLIGHTCITY SIGHTS Surrounded by three volcanos, Arequipa is Peru’s second largest city behind Lima. The city is built from volcanic material and is a designated UNESCO World Heritage city. Beyond the architecture, Arequipa is known for its authentic cuisine. Visit a local picanteria in the city and taste some of Peru’s best food.

Day 12: Arequipa,Colca Canyon

Location: Arequipa

Accommodation Name: Colca Lodge

Meals Included: Breakfast, Lunch

AREQUIPA–COLCA CANYON Terrace Views Take a guided drive across Pampa Cañahuas within Aguada Blanca National Reserve, the habitat of vicuñas and a variety of birds. Admire beautiful Pre-Columbian terraces still being cultivated by native Collaguas. After lunch, arrive in Colca Canyon, an impressive geological formation carved out by the river. More than twice as deep as the Grand Canyon, Colca Canyon is one of the deepest in the world. Observe the spectacular terracing, considered among the most extensive in southern Peru. These terraces, which allow cultivation and meticulously controlled irrigation of the steep slopes of the canyon, were built by natives between the 9th and 14th centuries. (B,L)TOUR HIGHLIGHTACCOMMODATION SPOTLIGHT Colca Lodge is nestled on the banks of the Colca River, surrounded by hundreds of pre-Inca platforms. Each room features stunning views of the Colca valley, gardens, and an occasional llama or alpaca. The hotel also is lucky enough to boast its own natural thermal pools - a perfect way to relax at the end of the day.

Day 13: Colca Canyon

Location: Colca Canyon

Accommodation Name: Colca Lodge

Meals Included: Breakfast, Lunch

COLCA CANYON On Condors’ Wings This morning, enjoy a guided visit to the observation point of Condors’ Cross, for the chance to see Andean condors soaring in this native habitat. From here, also see the impressive Colca Canyon panorama. Next, visit the town of Yanque before returning to your hotel. (B,L)TOUR HIGHLIGHTWONDERS OF NATURE The Colca Canyon is home to the largest flying bird in the world, the condor. With wingspans of up to 11 feet, these massive vultures glide on the thermal updrafts along the canyon walls above the stunning landscapes of Arequipa. Don’t miss the chance to come eye to eye with these magnificent aerialists.

Day 14: Colca Canyon,Arequipa,Lima

Location: Lima

Accommodation Name: Casa Andina Select Miraflores

Meals Included: Breakfast, Lunch

COLCA CANYON–AREQUIPA–LIMA Homeward BoundReturn to Arequipa and transfer to the airport for your return flight to Lima. Free time this evening. (B,L)TOUR HIGHLIGHTLOCAL TASTES Enjoy a last chance to enjoy the fantastic food of Peru with a last night in Lima. Toast the trip with a Pisco Sour, sip a spoonful of ceviche, or catch the fish of the day with a dish of fresh seafood.

Day 15: Lima

Location: Lima

Meals Included: Breakfast

Your vacation ends with breakfast this morning.

What's Included

  • Accommodation

    Accommodation in various hotels including Wyndham Costa del Sol Lima Airport, Inkaterra Hacienda Concepcion, Casa Andina Select Miraflores, Sonesta Posadas del Inca - Sacred Valley - Yucay, El Mapi by Inkaterra, Sonesta Hotel Cusco, Casa Andina Premium Arequipa, and Colca Lodge.

  • Meals

    Breakfast daily, 8 lunches, and 7 dinners are included.

  • Guided Tours

    Guided sightseeing tours in Lima, Cusco, Sacred Valley, Machu Picchu, Arequipa, and Colca Canyon.

  • Transportation

    Transportation including flights within Peru and motorboat rides in the Amazon.

  • Local Experiences

    Unique local experiences such as a visit to a native farm, fishing for piranha, and observing wildlife at a clay lick.

  • Entrance Fees

    Entrance fees to various attractions including Machu Picchu, Tambopata National Reserve, and Colca Canyon.

  • Small Group Discoveries

    Small-Group Discoveries limited to an average of just 20 guests per departure.

What's Not Included

  • International Flights

    International flights to and from Peru are not included.

  • Travel Insurance

    Travel insurance is not included and is recommended.

  • Personal Expenses

    Personal expenses such as souvenirs, additional meals, and beverages are not included.

  • Tips and Gratuities

    Tips and gratuities for guides, drivers, and hotel staff are not included.

  • Visa Fees

    Visa fees, if applicable, are not included.

Meals

Breakfast daily, 8 lunches, 7 dinners

Notes

Maximum enjoyment of this vacation requires walking on cobblestone streets, uneven pathways, and climbing stairs. Elevations exceeding 10,000 feet can make even modest exertion a challenge. Maximum elevation on this tour is approx. 16,000 ft.

People should be in relatively good shape to visit Arequipa and Colca Canyon due to high altitudes. Arequipa is approx. 7,808 feet and the road to Colca Valley has mountain passes which are approx. 16,000 ft. In Colca, where guests will overnight, the altitude is approx. 11,800 ft.

For the Amazon adventure, guests should be prepared for eco-lodging due to their remote nature in the rainforest. Further, guests should be prepared for sustained walking, possibly muddy conditions, and have the ability to jump in/out of small water crafts such as canoes and small fishing boats. Itinerary is subject to change in low or high water situations.

Small Group

Globus offers Small-Group Discoveries on all South America tour dates. A Small-Group Discovery is limited to an average of just 20 guests per departure. There’s always room to roam with extra space between you and other travelers—while still getting up close and personal to the experiences you’ve been dreaming of. Small-Group Discoveries include all the features of a traditional Globus escorted tour, complete with expert Tour Director, Driver, and Local Guides who ensure that your health and safety is our top priority. A Small-Group Discovery trip is the perfectly sized tour—without the crowds.

UNESCO Sites

City of Cusco|Historic Center of Lima|Historic Sanctuary of Machu Picchu|Historical Centre of the City of Arequipa

Accommodation

Lima: Wyndham Costa del Sol Lima Airport, Puerto Maldonado: Inkaterra Hacienda Concepcion, Lima: Casa Andina Select Miraflores, Sacred Valley: Sonesta Posadas del Inca - Sacred Valley - Yucay, Machu Picchu: El Mapi by Inkaterra, Cusco: Sonesta Hotel Cusco, Arequipa: Casa Andina Premium Arequipa, Colca Canyon: Colca Lodge

Check out our Q&As

  • What kind of wildlife can I expect to see in the Amazon Jungle?

    In the Amazon Jungle, you can expect to see a variety of exotic wildlife including giant river otters, blue and yellow macaws, red howler monkeys, black caimans, white-throated toucans, woodpeckers, trogons, squirrel monkeys, and the three-toed sloth. During a canoe ride at dusk, you may also learn about nocturnal animals' activity.

  • What activities are included during the stay at Hacienda Concepción?

    During your stay at Hacienda Concepción, you will embark on a motorboat ride up the Madre de Dios River, take nature walks with a Naturalist through Tambopata National Reserve, enjoy a dugout canoe ride around Lake Sandoval, explore the rainforest on a canopy walkway, and take a canoe ride at dusk to learn about the Amazonia River ecosystems. You will also visit a native farm, fish for piranha, and observe wildlife at a clay lick.

  • What is the significance of the Sacred Valley in the tour?

    In the Sacred Valley, you will visit the semi-circular Kenko Amphitheater, see the ancient site of Puca Pucara, and experience an El Pago a la Tierra, or Mother Earth Ceremony, performed by a local shaman. You will also visit Awanakancha to meet local families who preserve ancient weaving techniques and get up close to various camelids. Additionally, you will have free time to shop for local wares at the famous market in Pisac.

  • What can I expect during the visit to Machu Picchu?

    At Machu Picchu, you will ascend the mountainside to the legendary 'Lost City of the Incas' where your Local Guide will introduce you to the intact fortress with its temple remains, holy houses, and mile-long aqueduct. You will also have a second included entrance to the ruins to see the sunrise over Machu Picchu.

  • What are the highlights of the city tour in Cusco?

    The city tour in Cusco includes a visit to the Plaza de Armas, the imposing Cathedral, Koricancha and the Santo Domingo Monastery, and the Temple of Sacsayhuaman. You will also join a traditional Pasacalle through the streets of Cusco.

  • What will I experience in Colca Canyon?

    In Colca Canyon, you will drive across Pampa Cañahuas within Aguada Blanca National Reserve, admire Pre-Columbian terraces, and visit the observation point of Condors’ Cross to see Andean condors soaring. You will also visit the town of Yanque and observe the spectacular terracing in the canyon.

  • What should I know about the accommodations at Hacienda Concepción?

    Hacienda Concepción is a rustic lodge in the middle of the rainforest. Rooms have ceiling fans but do not have air conditioning, and the rooms are screened in to allow you to hear the surrounding rainforest. Electricity is shut off between 11 pm and 4 am, and each room is provided with kerosene lanterns and flashlights at night.

  • Are there any special considerations for visiting high-altitude locations on this tour?

    Yes, people should be in relatively good shape to visit Arequipa and Colca Canyon due to high altitudes. Arequipa is approximately 7,808 feet, and the road to Colca Valley has mountain passes which are approximately 16,000 feet. In Colca, where guests will overnight, the altitude is approximately 11,800 feet.

  • How long has the tour company been trading?

    For over 90 years.

  • Will the accommodation included meet local health and safety regulations?

    Yes

  • What policies are in place for Covid-19?

    Please contact us for latest Covid-19 policies

  • What documents will I receive before I travel?

    Travel documents, including any air tickets, itineraries, and other information, are available approximately two to three weeks prior to departure provided full payment has been received.

  • What Ethical Travel credentials does the tour company have?

    The Globus Lighthouse Project - an illuminating initiative where we can all come together to tread lightly and give generously for the globe's greater good. Globus, along with sister companies Avalon Waterways and Cosmos, invite our travellers and partners to help us in supporting causes that provide for a more sustainable planet and a brighter tomorrow.

Reviews of this operator

Lisset  

Great Value for your Money

19-Dec-2022

This is my second time travelling with Globus, would have been my third if not for COVID. The way they plan everything is super organized, the tour managers are very caring and knowledgeable. We always enjoy all the site visits planned for each trip. They start by picking you up from the airport and from then on everything is taken care of up until the last day of your trip, even dropping you off at the airport not matter the time of day or night. The hotels at every city are always great and centrally located so you can walk around during your free time or plan your own visits to different sites.

Joan Cupp (Google Reviewer)  

My go-to escorted travel Co My...

01-Mar-2024

My go-to escorted travel Co My 4th trip with Globus and the did not disappoint. The sales deals they offer make it affordable for me to travel. All of the guides are well versed in the history of the area you travel in.

David R  

What a wonderful trip, thanks Globus

10-Jan-2023

Globus is my favorite travel agency. I tried others, but always come back to Globus. It is a 100% stress free one-stop shop. Easy booking with flight, hotel, transportation and travel insurance all in one place. Great customer service at reasonable prices. Lots of information prepared for the trip to handle travel logistics. I planned and booked my trip within 24 hours. Highly recommended to everyon

Alexander Wright  

Great guide, accommodations, and tours.

28-Dec-2022

We had a fantastic guide, with a great mix of free time and guided tours.

CTRTeach 11  

Globus exceeded my expectations!

20-Dec-2022

This is my first Globus tour. I was pleasantly surprised with the depth and quality. The hotels were top notch, and the cruise on the Nile exceeded my expectations. The cabins were roomy and comfortable, and the food was very good.

Nancy Arias  

The experience was amazing!!

30-Dec-2022

The trip was amazing. Our tour guide was so kind and very knowledgeable. I needed to attend a very important meeting via zoom. She was very understanding and accommodating to my needs and made it happen. I was very grateful! Our driver was by far the best driver I’ve ever encountered! I was beyond impressed with our guide, driver and trip!! I will definitely be back for another adventure!!

Irish Beth Maddock (Google Reviewer)  

Did the Globus Highlands and...

30-Sep-2023

Did the Globus Highlands and Islands Scottish Tour with Ian and Allister. What a trip!! With his sharp wit, immense knowledge and fun humour, Ian absolutely brought Scotland to vivid life with his many tales, informative quips and total, utter passion for history. Was spellbound. Am so VERY thankful I had the opportunity to be on Ian's last bus tour before retiring with Globus. In addition, to being so hard working and helpful, with Allister our driver, I cannot tell you how safe and secure I felt in his capable driving hands. He had some very awkward traffic and interesting roads to navigate with our large bus, (especially on the islands and up north) but he handled it all expertly and without a hitch. So much so, I was able to relax and enjoy the journey. All in all, with our tour, you could tell both these kind men cared very much for those of us who needed the extra help and advice. Made my bucket list trip to Scotland so memorable and wonderful. Thank you Ian and Allister! Globus is truly fortunate to have you both.

Patty Walker (Google Reviewer)  

Specifically, Cosmos Tour of Ireland...

11-Aug-2024

Specifically, Cosmos Tour of Ireland and Scotland. August 2024. Let me begin with the positive , the Tour guide was knowledgable, personable and educated! He also was extremely professional and took a genuine interest in providing the highest quality of service to the client. The bus was clean and comfortable and well maintained. The driver was highly experienced and provided excellent transportation. The excursions were acceptable and enjoyable. The Variety of age groups on the trip made for wonderful traveling companions. But unfortunately, that is where the positive ends. The Leonardo hotels that are part of the chain and experience for this specific tour are below quality. We spent a night in a room with a leak in the ceiling. That was known before we checked in and continued to leak while we were there. Another Leonardo hotel, we could not get out of our room. Due to the carpet being ripped up and blocking the door. Most of these hotels I would have walked away from, had I been on my own individual trip. The customer service is missing, customer safety is also missing in these hotels. There is lack of concern to assist customers to their rooms even when it is there responsibility to change the room, there isn't assistance offered. Never have I experienced where you had to absolutely be your own advocate. Because there is no customer concern or care. Quality of food provided is also below standards. It is frowned upon if you request something and often denied. We even had a situation where another individual was placed in the same room we were in and it was considered a "oh well too bad for you." Again, we had to transport our own luggage and bags to a new room. Only after we were our own advocates. We said this stranger and ourselves are not going to stay in the same room. Finally, we received a good room, a room that would be found acceptable in every day normal travel, and we had to change again. Because there was a missing part in a Radiator and this was known to the hotel but yet they still booked us into a room. The radiator would not turn off and the room was steaming hot. So once again, we had to transfer all of our luggage and personal items and trudged down stairwell and elevators to once again change rooms. This is so sad for a bucket list, once in a lifetime, save your money and go on your anniversary trip. The rooms are old and out, dated with stains and tears in carpets and materials. Some of the missing items are a safety concern. Buyer beware! The communication for traveling in other countries is not to the level of customer service and satisfaction that we are used to, we did not expect this level of unacceptable accommodations, much like staying in a hostile. It is the Globus/Cosmos Travel companies responsibility to make sure their accommodations for housing is up to the level of expectations of their customers. The accommodations provided are a reflection of Globus/Cosmos business model and integrity in the global travel industry. This is not everything we experienced, but just a few examples. At this time, their brand appears to be old, outdated, without concern or care for the safety of their clients or their health and welfare as applied to accomodations.Customer service, is their lost art. Choose carefully for travel service. And I would not recommend Globus or Cosmos.

Suneetha Raja (Google Reviewer)  

I have done Newfoundland &...

06-Jul-2024

I have done Newfoundland & Labrador with Iceberg Festival tour with Globus in June 2024. It was absolute rubbish for the price I paid towards the tour. Terrible hotels, horrible meals, barely any sightseeing that is worth while the visit, most importantly, the Iceberg festival never happened. Globus sold this specific tour departure date as the only way to attend this supposed Iceberg Festival. I felt cheated after paying 3527£ for a 13 day tour considering the only reason I picked this departure date was because I wanted to attend this Iceberg festival. I could have used my time and money in a better way doing a different tour with another company. A Canadian company who did the exact same tour is doing it for £2400. I have been travelling with Globus and Cosmos tours since 2008. However, this company tours have been terrible after the covid shutdowns. They are charging more than the premium companies and not providing the equivalent service on par with the prices. Safe to say that I won't be recommending Globus and Cosmos tours to anyone. Try other tour companies that are on the market.

Lynda Bailey (Google Reviewer)  

I really enjoyed my Cosmos...

11-Jun-2024

I really enjoyed my Cosmos tour to Italy last September. However I was totally disappointed by two major things which completely changed the atmosphere of the holiday for me. One was the 'last minute' rearrangement of one of our hotels which then put us well outside of Florence on a trading estate for two nights instead of walking distance from the city walls. That completely blocked any plans or ideas of enjoying Florence in the evening. My biggest disappointment was the terrible travel arrangements and associated advice about travelling through Heathrow Cosmos put in place for me and for which they refused to be accountable despite the fact that they had made the ticket booking on my behalf and I had asked them for appropriate check in advice at all key points before I travelled. As a result I was put on standby when I should never have been (even the BA departure staff were shocked at this) and separated from my luggage which travelled on a later flight. I spent over 6 hrs of my first day in Rome in the airport waiting for my luggage and subsequent transfer to my hotel, without any assistance from Cosmos or BA airside staff. When I complained after my holiday, Cosmos would not take any responsibility at all for the fact that I lost the first day of my holiday and approx. 50% of the time I was due to spend in Rome, preferring to blame BA who in turn were uncontactable about my complaint. Very poor customer service indeed.

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